MacFawn Fire & Flood provides professional fire & water damage restoration, and mold removal & remediation in Albany, Saratoga, Glens Falls, NY, and the surrounding area, as well as Tampa, FL.
Matt MonroeApril 2, 2024After calling other restoration companies, MacFawn was the only company that was willing to respond quickly. They have a knowledgeable friendly crew who acted swiftly to remove the water from my basement. They did what they promised and completed the job for the quoted price. Would highly recommend them to anyone in need.
ObadiYah GoodeMarch 20, 2024These guys came in and worked hard the whole time this is a great company to hire for emergencies. Shout out to Alex, Tanner, and Wes for the peace of mind!
Paul McginnMarch 19, 2024The short version of this review would be..."Called MacFawn at 8am, they came, did a fantastic job, and were gone by 2pm". The longer version: Our gravity drain failed and ground water backed up onto our basement floor...including a partially finished carpeted area that was used for storage and was full of stuff. After addressing the standing water (See other review for Vadney Underground Plumbing...5 stars there as well), I intended to do the cleanup myself but it was just too much. I looked at online reviews for Water Restoration companies and MacFawn rated highly so I called them at 8 am on a Friday. I s/w Wesley who initially said that he could have someone come Monday morning, but sensing my dismay put me on hold to check with his guy that was going out to do assessments that day. He came back on and told me that the guy could fit me in and would likely be there later in the day. A few minutes later, he called back to say that they would instead make me their first stop. At 8:45 Zach arrived and looked at my basement. He saw it really couldn't wait and said he could have a crew there at some point that day and gave me a range of what it would likely cost (to me, reasonable). An hour later Erica and Cameron showed up (as well as Austin a short time later) and got to work. They moved everything off the carpet and into another room, took the carpet and pad up and tossed it, then set their fans, dehumidifiers, etc...with everything going in and out the basement window instead of through the house. And they did it all in just a few hours....with smiles on their faces the entire time. They could not have been friendlier or more pleasant to deal with. Monday morning at 9am Erica and Cameron returned and confirmed that all moisure was gone and removed their equipment...again both more pleasant than anyone should be at that time on a Monday morning. From my first contact with Wesley to my last with Erica and Cameron, everyone was professional and friendly and everything went smoothly. I would highly recommend them. Paul M.
Jessica Ben-yishayMarch 14, 2024Had an emergency on a Sunday - they dispatched a team right away. Very happy with the service and the people who helped me: specifically Connor, Austin, Erica, and Alex
JessicaMarch 13, 2024I cannot say enough wonderful things about Eric, Alex, and Connor & Scott. They were here almost immediately, ready to work. My basement suffered significant water damage and they came out daily to assess the moisture, help me organize and dispose of any unsalvageable belongings. Thank you all SO much. I would recommend this company to anyone in need of biohazard clean up!
Jason BargerMarch 8, 2024Tanner, Cameron and Austin were WONDERFUL!
Matt SmithFebruary 23, 2024Amazing company. Very fast and very thorough to get my mess cleaned up. Glad they were our first call before it got worse. They were great working through the insurance process as well. Had I not called them, I would be in a much worse predicament.
Christine and Joseph FrithFebruary 22, 2024I had a fantastic experience with MacFawn Fire & Flood Restoration. Their work is impeccable, and they go above and beyond by providing daily updates on the progress and detailing the scope of work completed. Their commitment to excellent service sets them apart, making them my top choice for restoration needs.
Amy AldrichFebruary 22, 2024As an insurance professional, it is important to me that my customers are well taken care of when the unexpected occurs. The team at MacFawn is always highly praised by my insureds. They are responsive, thorough, proactive and always professional. Their Business Account Executive, Jeff Stack, is always available and on top of everything. Thank you!
